GlobServ Business Support Systems solution is an integrated and comprehensive suite of solutions and assets that can help providers improve the business value of their sales support, marketing, customer relationship management, sales support, marketing and billing functions. The solution manages end-to-end pre-sales to post-sales processes and delivers a consistent and personalized customer experience across multiple delivery channels. Our capabilities span from rapid creation and support for a service operatorÂ’s next-generation telecom billing functionality to identifying leakage problems, operational inefficiencies and opportunities for additional revenue gains. GlobServ BSS offering includes a number of innovative and market-tested solutions and assets, including the following:

  • Billing Solution: Addresses key client needs to establish new or improved customer care and telecom billing capabilities to help increase revenue generation, avoid revenue leakage, and rationalize pre- and post-paid billing architectures.

  • Order Management: Implements some processes in the fulfilment silo mainly around the reception, validation and execution of the orders.

  • Fraud Management: Secure the customers revenue by detecting the fraud in all types of services: voice, data, 3G and IP based services and all access technologies and business areas: prepaid fraud, postpaid fraud, roaming fraud, partner fraud ...

  • Customer Care Solution: Based on leading software packages, this solution offers comprehensive customer care coverage. It provides multi-channel customer relationship management capabilities that enable providers to leverage leading practices for sales, marketing and service.

  • Revenue Assurance Solution: Provides the capabilities to fine-tune revenue-related processes, identifying leakage problems, operational inefficiencies and opportunities for additional revenue gains.

  • GlobServ's BSS offering can help deliver tangible potential benefits for service providers including:

    - Reductions of 30 to 50 percent in BSS development time because of the ability to reuse GlobServ's modular assets.
    - Cost reductions of 20 to 30 percent by leveraging the GlobServ Global Delivery network, including high-quality and lower-cost offshore resources.
    - Faster delivery of a full BSS application stack