Customer Relationship Management

Customer Relationship Management(CRM) is the source of delightful customer experience and competitiveness for the organization. CRM encompasses all the processes and solutions for Ordering, Loyalty and Retention Management, Call Center operations, Sales Force Automation, Campaign Management, and others. GlobServ has an extensive experience in CRM Solutions and their interfaces with Legacy systems for giant Telecom Operators. GlobServ is experienced in Microsoft Dynamics and OneCRM and has implemented several solutions for Loyalty and Campaign Management. GlobServ differentiator is in its ability to reduce the Time to Market, its first class resources, and also due to its vast experience in Middleware necessary to integrate with successful CRMs.

We provide our expertise in implementing client repositories, self-care gateways, subscription management applications and call management via call-centres starting at the pre-sale and organisation phase through to installation and user training. We help our customers to :

  • Choice of CRM solution and evaluation of effects related to installing the solution, preparation of a change management process and project manager training.

  • Project management as project owner: needs collection and formalisation, writing functional specifications, analysis of existing system as part of implementing a CRM solution.

  • Statement of needs for installing a client repository.

  • Development of a technical solution based on Clarify based on an analysis of user needs in an international context.

  • Integration of a loyalty scheme into the Siebel CRM and its interfaces with the Invoice system and client gateway.